Question 1

How do I place a booking?

Accepted Answer

To place a booking follow these simple steps:
Select "products" from the main menu.
Browse through the products and press "Add To Quote" on the item(s) of interest.
Fill out your details and submit your enquiry to receive a total quote including delivery and pick up. (Be sure to put the correct details otherwise we may not be able to get in touch with you).

Question 2

What is your product?

Accepted Answer

Our products are all hard coated for protection to withstand hire conditions. We only offer the best in quality.

Our special hard coating provides a heavy duty appearance and provides you with products that are in great condition even after several hires. We are the only supplier in Melbourne to offer this coating on all our products. We also have the largest range of multiple letters/numbers to cater for larger personalised names.

Please Be Aware: Companies hiring raw foam products will most likely arrive with dents and damages from previous hires as they have no protective coating. This not always obvious in photos. These companies may also take your security bond for any damages caused (from general use) despite being unfit for hire usage.

Be sure to also check the measurements of the letters/numbers. There are ones on the market that are small, narrow and thin in size that may appear larger in photos. Always check measurements to avoid disappointment!

Question 3

Is a deposit required to place a booking?

Accepted Answer

Yes, to secure the item for your event date a non-refundable deposit is required once you wish to proceed with the booking.

Question 4

What happens if I need to cancel or postpone?

Accepted Answer

Once a booking is confirmed, this means the item is being reserved specifically for you and no longer available for anyone else to book on that date resulting in missed potential bookings. The deposit to secure your booking is non refundable. If your event is cancelled within 2 weeks of your event date, the full payment is non refundable and due in full.

Postponing your event to another available date is free of charge. Please contact us as early as possible to postpone or cancel your event, if unsure of date your payment will be credited.

Question 5

Can I pick up myself?

Accepted Answer

Pick up is not available. All items for hire must be delivered, setup and picked up by our team to ensure items are properly setup on site and picked up the same day following your event if it is booked in for the next day.

Question 6

Is there a security bond?

Accepted Answer

Yes, as with all rental businesses we do require a $200 security bond while the item is in your possession. If there is major loss, breakage or damage to the item whilst it is in your care, the funds will be charged from the bond to compensate for the loss. If there are parking inconveniences or access issues that were not communicated prior to quotation causing major delays or hardship on the day of your event, a fee may be deducted from the bond.

The $200 security bond is refundable when it meets our terms & conditions and is given back on day of pick up.

Question 7

Do you custom make or sell products?

Accepted Answer

No, we only hire what is available in our product range under "Hire".

Question 8

How much notice do you require?

Accepted Answer

Bookings depend on product availability. To avoid disappointment, please book in advance ahead of your event as we have limited quantites available. Items can't be custom made, once booked out it is no longer available.

FAQs